单项选择题

How can the most effective complaint be made

A．Showing the faulty item to the manager.
B．Explaining exactly what is wrong with the item.
C．Saying firmly that the item is of poor quality.
D．Asking politely to change the item.

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单项选择题

What does the talk tell us

A．How to settle the consumer's complaint about a faulty item.
B．How to make an effective complaint about a faulty item.
C．How to avoid buying a faulty item.
D．How to deal with complaints from consumers.

单项选择题

Why are visitors to Britain always complaining about English food

A．Because they don't eat in an English home.
B．Because the restaurants they go to serve foreign food.
C．Because they don't know what they eat is not real English food.
D．Because people in large towns are too busy to provide them with English food.