单项选择题

What does the talk tell us

A．How to settle the consumer's complaint about a faulty item.
B．How to make an effective complaint about a faulty item.
C．How to avoid buying a faulty item.
D．How to deal with complaints from consumers.

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热门试题

单项选择题

Why are visitors to Britain always complaining about English food

A．Because they don't eat in an English home.
B．Because the restaurants they go to serve foreign food.
C．Because they don't know what they eat is not real English food.
D．Because people in large towns are too busy to provide them with English food.

单项选择题

When a consumer finds that his purchase has a fault in it, what is the first thing he should do

A．Complain personally to the manager.
B．Threaten to take the matter to court.
C．Write a firm letter of complaint to the store of purchase.
D．Show some written proof of the purchase to the store.