单项选择题

If a consumer wants a quick settlement of his problem, whom is it better to complain to

A．A shop assistant.
B．A store manager.
C．The manufacturer.
D．A public organization.
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单项选择题
How can the most effective complaint be made
A．Showing the faulty item to the manager.
B．Explaining exactly what is wrong with the item.
C．Saying firmly that the item is of poor quality.
D．Asking politely to change the item.
单项选择题
What does the talk tell us
A．How to settle the consumer's complaint about a faulty item.
B．How to make an effective complaint about a faulty item.
C．How to avoid buying a faulty item.
D．How to deal with complaints from consumers.
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