单项选择题

· Listen to the manager talking to staff about the way they answer the telephone.
· For each question (23 -30), mark one letter (A, B or C) for the correct answer.
· You will hear the recording twice.

When dealing with enquires, staff usually

A． have to take a message.
B． can’t answer the caller’s questions.
C． know who to pass the caller on to.

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单项选择题

单项选择题

· Listen to the manager talking to staff about the way they answer the telephone.· For each question (23 -30), mark one letter (A, B or C) for the correct answer.· You will hear the recording twice. When dealing with enquires, staff usually 您的浏览器不支持 audio 元素。