单项选择题

· Listen to the manager talking to staff about the way they answer the telephone.
· For each question (23 -30), mark one letter (A, B or C) for the correct answer.
· You will hear the recording twice.

The company is most worried about how

A. quickly staff answer the phone.
B. efficiently staff deal with enquiries.
C. friendly staff sound on the phone.

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单项选择题

单项选择题

· Listen to the manager talking to staff about the way they answer the telephone.· For each question (23 -30), mark one letter (A, B or C) for the correct answer.· You will hear the recording twice. The company is most worried about how 您的浏览器不支持 audio 元素。