单项选择题

· Listen to the manager talking to staff about the way they answer the telephone.
· For each question (23 -30), mark one letter (A, B or C) for the correct answer.
· You will hear the recording twice.

When putting a call through, staff should always

A． ask for the caller’s name.
B． play the hold music.
C． ask the caller to wait.

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单项选择题

单项选择题

· Listen to the manager talking to staff about the way they answer the telephone.· For each question (23 -30), mark one letter (A, B or C) for the correct answer.· You will hear the recording twice. When putting a call through, staff should always 您的浏览器不支持 audio 元素。