December 10th, 2006 Dear Sirs, I know that your company has a reputation for quality products and fairness toward its customers. Therefore, I’m writing to ask for a replacement for a lawn mower. I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska. I’m enclosing a copy of a receipt for the mower. A month after I bought the lawn mower, the engine failed, and it was repaired under warranty. So far, I have had the engine repaired four times. Now the engine has broken down again. I have already spent more than ＄ 300 on repairs, and I am beginning to seriously question the quality of your mowers. I am requesting that you replace this mower with a new one. I hope that you will live up to your reputation of the good customer service that has made your business successful. Faithfully, Rod Green Letter of Complaint Purpose of the letter: requesting a (1) for a lawn mower Time of purchase: about (2) ago Trouble with the machine: (3) . Times of repairs so far: (4) Money spent on repairs: more than (5) .