Dear Sir, I am writing this letter of reference on behalf of Mr. Liu Kai, our former customer service representative. He is seeking a job which is related to customer service. I have known him since the autumn of 2000. He impresses me as a hard-working, capable and honest young man. Young as he is, he has successfully fulfilled all of his responsibilities. In addition, he is efficient in meeting customers’ needs and clever in answering their questions. His work in the past years has shown he is a worthy employee. He is a quick learner and especially keen on learning about customer service. Therefore, he has been very popular with customers. I strongly recommend Mr. Liu to you. I firmly believe he will bring success to whatever you ask him to do. Faithfully yours Zhou Jian Manager of ABC Company A Letter of Reference Referee: Zhou Jian Person recommended: (1) . Job recommended: (2) . Qualities of the recommended person: 1) (3) , capable and honest 2) responsible 3) efficient in (4) . 4) clever in answering their questions 5) keen on (5) customer service