单项选择题

The passage tells us ________.

A．how to settle a consumer's complaint about a faulty item
B．how to make an effective complaint about a faulty item
C．how to avoid buying a faulty item
D．how to deal with complaints from customers.

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单项选择题

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.

A．complain personally to the manager
B．threaten to take the matter to court
C．write a fu-m letter of complaint to the store of purchase
D．show some written proof of the purchase to the store

单项选择题

The phrase live up (Para. 1, Line 2) in the context means ________.

A．meet the standard of
B．realize the purpose of
C．fulfill the demands of
D．keep the promise of