单项选择题

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ________.

A．complain personally to the manager
B．threaten to take the matter to court
C．write a fu-m letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
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单项选择题
The phrase live up (Para. 1, Line 2) in the context means ________.
A．meet the standard of
B．realize the purpose of
C．fulfill the demands of
D．keep the promise of
单项选择题
The most effective complaint can be made by ________.
A．showing the faulty item to the manufacturer
B．explaining exactly what is wrong with the item
C．saying firmly that the item is of poor quality
D．asking politely to change the item
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