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BEST SECRETARY OF THE YEAR
in all, so she always tries out to be prepared for anything that might happen.

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单项选择题
A．I didnt express myself well.B．I misunderstood the advertisement.C．It was shorter than I expected.D．I wasnt appropriately dressed.E．It was poorly organised.F．There were too many applicants.G．I did too much preparation.H．One of the questions surprised me.

A．I didn't express myself well.
B．I misunderstood the advertisement.
C．It was shorter than I expected.
D．I wasn't appropriately dressed.
E．It was poorly organised.
F．There were too many applicants.
G．I did too much preparation.
H．One of the questions surprised me.
问答题
In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. For two candidates Facing Complaints Your company is going to recall one kind of products due to a fault in design. It is expected that there will be some complaints. You have been asked for your suggestions about settlement of the potential complaints. Discuss the situation together and decide: · what kind of attitude you should have · how to make the customers satisfied For three candidates Facing Complaints Your company is going to recall one kind of products due to a fault in design. It is expected that there will be some complaints. You have been asked for your suggestions about settlement of the potential complaints. Discuss the situation together and decide: · what kind of attitude you should have · how to make the customers satisfied · how to avoid this kind of problem in the future.
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