问答题

In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic.
For two candidates
Facing Complaints
Your company is going to recall one kind of products due to a fault in design. It is expected that there will be some complaints.
You have been asked for your suggestions about settlement of the potential complaints.
Discuss the situation together and decide:
· what kind of attitude you should have
· how to make the customers satisfied
For three candidates
Facing Complaints
Your company is going to recall one kind of products due to a fault in design. It is expected that there will be some complaints.
You have been asked for your suggestions about settlement of the potential complaints.
Discuss the situation together and decide:
· what kind of attitude you should have
· how to make the customers satisfied
· how to avoid this kind of problem in the future.