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A.By extending the enterprise.
B.By using proprietary technology.
C.By improving customer relationships.
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· You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery. · Write a memo to your secretary. · Telling her about the claim. · Mentioning the serial number of the order and date of delivery. · Asking for relevant files and the duplicate invoice. · Write 40—50 words on a separate sheet.
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PART TWO ’Mini presentations’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. WHAT IS INVESTOR CONCERN ABOUT INVESTMENT CONTROL ·CONTROL IS VERY IMPORTANT TO MANY COMPANIES WHO ARE RELUCTANT TO TRANSFER CERTAIN VITAL RESOURCES TO ANOTHER DOMESTIC OR FOREIGN ORGANIZATION … · OPERATING COSTS MAY DECREASE AND THE SPEED OF TECHNOLOGICAL TRANSFER MAY INCREASE WHEN CONTROL IS RETAINED FOR SEVERAL REASONS. B. WHAT IS IMPORTANT WHEN MOTIVATING STAFF · FINANCIAL BENEFITS · CAREER DEVELOPMENT OPPORTUNITIES C. WHAT MAKES A GOOD SECRETARY · BE PRUDENT AND CAREFUL · HAVE GOOD RELATIONSHIP WITH OTHER COLLEAGUES
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