单项选择题

Which of the following is NOT true according to the passage（）

A．If the manager happens to be involved in the conflict, he had better compromise.
B．There are many factors to consider before trying to settle a conflict.
C．The external conditions must be taken into account.
D．Sometimes we should deal with the involved parties in a friendly way.

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单项选择题

Why is a third party needed in settling a conflict（）

A．He knows the emotional changes of the adversaries.
B．He can help the two adversaries think about it more objectively.
C．He knows where to put strength in solving the problem.
D．He can control the two parties' behavior.

单项选择题

According to the author, ()

A．sometimes managers can take advantage of conflicts
B．the third party in the conflict should always be fair
C．in conflict, you can always tell which party is right and which is wrong
D．the manager must settle all kinds of conflicts as quickly as he can