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Sometimes the biggest problem you have at work is your own stress (压力). To reduce stress at work, you can come early to the workplace and give yourself time to lower your stress level before meetings or telephone calls. Prepare for stressful situations. If all the above fails, find a quiet place to think, read, or calm down. Another way to reduce stress is to set goals that can be achieved. Know your limits and be well-prepared.

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说明：假设你是Jenny Wang，给某手机专卖店写一封投诉信。写信日期：2012年6月17日内容： 1．今年5月初在你商店购买了一款新型手机； 2．手机使用不到一个星期就出现故障； 3．已经维修了两次，仍然不能正常使用； 4．要求调换或退款。注：手机型号、价格、具体故障自拟 Words for reference 退款refund 调换replace(ment)

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