A presentation has two important components: what you say and 【B1】______ you deliver it. The term delivery covers a wide 【B2】______ of features of speaking and eye contact is one of them. The appropriate use of eye contact 【B3】______ from one culture to another. In some cultures, women are 【B4】______ to lower their eyes in most communication 【B5】______ ; in others, younger people must keep their eyes lowered when addressing older peoplE.【B6】______ , in the United States, 【B7】______ you are addressing an individual, a small group of people, or a larger audience, you are expected to look at them. You do not have to stare 【B8】______ and continuously; 【B9】______ , it is appropriate when speaking to one person to 【B10】______ occasionally. In a small group you should look around at the different members of the group. 【B11】______ when addressing a larger audience, you should try to make eye contact with different people around the room. It is important to look at the 【B12】______ Audience, not just the people in the center of the room, 【B13】______ you will probably have to turn your head and/or your body in order to make proper eye contact with people 【B14】______ at the sides of the room. If you look at the floor or the ceiling, you will give the impression that you are not interested in your audiencE.A speaker establishes friendly relationship with the audience mainly 【B15】______ eye contact, and good relationship is essential to the success of any speech. 【B1】______ A.why B.whom C.how D.where