问答题

MEMO To: All staff From:

【参考答案】

To: All staffFrom: Sophie ContartI’d like to inform you that......

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·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company.I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month.I have written to you twice but have had no reply. I am now considering taking legal action.·Write a letter to Mrs Banks:·apologising for not replying earlier·explaining the reason for the delay·saying how you intend to deal with the problem·promising to contact her again soon.·Write 60- 80 words.
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