·Read this part of a letter from Anita Banks, who recently bought a washing machine from your company.
I am writing to complain about a washing machine I purchased from your company. It has not worked properly since it was installed last month.
I have written to you twice but have had no reply. I am now considering taking legal action.
·Write a letter to Mrs Banks:
·apologising for not replying earlier
·explaining the reason for the delay
·saying how you intend to deal with the problem
·promising to contact her again soon.
·Write 60- 80 words.
【参考答案】
Dear Mrs BanksI apologise for the delay in replying to your ......