Part A Directions: For Questions
1-5, you will hear a conversation in which Mr. Bush tells his wife he has
written a complaint letter about the unpleasant trip to the manager of the
travel agency. While you listen, fill out the table with the information you
have heard. Some of the information has been given to you in the table. Write
only 1 word in each numbered box. You will hear the recording twice. You now
have 25 seconds to read the table below.