单项选择题

According to the passage, the American restaurant waiter may provide more service than required mainly because______.

A．the American employers demand extra working hours for their workers
B．the American waiters depend greatly on tips from customers
C．it's a custom of the American society
D．the American waiters believe that customer is always right
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单项选择题
The Europeans have to reexamine what customer service means because______.
A．retailers are under increasing pressure to improve their service and cater more for consumer demands
B．America has been set as an example of good customer service
C．they are aware that attitudes to shopping and consumers may vary in different countries
D．consumers income has been reduced
单项选择题
What does the writer think of the American customer service
A．It takes advantage of shop assistants.
B．It has been dreamt of by the Europeans.
C．It may not be suitable to the European society.
D．It is not applicable in times of economic difficulty.
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