Questions 191-195 refer to the following complaint
and adjustment. To: "The Shoe People"
From: "John Trimbald"
Subject: Customer
Complaint To Whom It May Concern, I
have trusted the Shoe People to protect the feet of my employees for over ten
years now. I recently purchased a few pairs of boots from your company for my
crew. Though my men were initially satisfied with the boots, the soles began to
fall apart on them after just twelve weeks. This was extremely surprising
considering they came with a six year warranty. The boots are unsafe to wear
because my men are pouring hot concrete. Please respond as soon as possible with
instructions on how I can return the boots and receive a refund.
Thank you, John Trimbald Foreman, JT
Construction
To: "John Trimbald" From: "The Shoe People" Subject: RE. Customer Complaint
Dear Mr. Trimbald, Thank you for your e-mail concerning the
poor quality of our rubber soled black workboots. A representative will be by
your office next week to pick up the damaged boots. We apologize for any
inconvenience this has caused you and your crew. Along with five new pairs of
workboots for your crew (we included one extra pair), we have enclosed a free
year’s supply of sole protector spray. In our retail stores, this spray is
always recommended to buyers who work on heated floors. This should have been
brought to your attention at the time of your initial order ( received by
telephone on October 12, 2007). Please excuse our oversight. To date we have had
no complaints about these workboots from customers who have used the protector
spray. However, should you use the spray and find that you are still unsatisfied
with the boots, please return the boots and spray for a full refund. Thank you
for supporting The Shoe People. Have a Happy New Year.
Sincerely, Stan Mason, President How many people are on John Trimbald’s crew