填空题

When you stop to think about it, criticism is a vital part of
working life. Without feedback, how would you ever discover what
you were doing was wrongly and so learn how to put it right (1)______
Yet few managers know how to give criticism constructively and
few employers know how to take it. It’s only too easy to misinterpret (2)______
a critical comment about a piece of work for a personal attack. This (3)______
can make you defensive, angry and hurt. Even worse you may give the
expression of being someone who can’t take criticism, because people (4)______
stop giving your opinions and you never get the chance to improve (5)______
your work.
What should you react when your boss makes a complaint about (6)______
you First, if you feel yourself tensing up, take deep breath. This will, (7)______
literally, give you a breathing space to take up what’s being said. Your (8)______
next step is to analyze what kind of criticism it is, then decide on the
best way to respond:
If it seems personal, try to see beyond the unfriendliness and (9)______
discover what is behind it. Start by agreeing principle with something (10)______
your critic says, and offer willingness to talk about it later in details.
If it seems offensive, don’t let it knock your confidence. Be glad that
your boss can approach you and takes what he says on board.