When you stop to think about it, criticism is a vital part of working life. Without feedback, how would you ever discover what you were doing was wrongly and so learn how to put it right (1)______ Yet few managers know how to give criticism constructively and few employers know how to take it. It’s only too easy to misinterpret (2)______ a critical comment about a piece of work for a personal attack. This (3)______ can make you defensive, angry and hurt. Even worse you may give the expression of being someone who can’t take criticism, because people (4)______ stop giving your opinions and you never get the chance to improve (5)______ your work. What should you react when your boss makes a complaint about (6)______ you First, if you feel yourself tensing up, take deep breath. This will, (7)______ literally, give you a breathing space to take up what’s being said. Your (8)______ next step is to analyze what kind of criticism it is, then decide on the best way to respond: If it seems personal, try to see beyond the unfriendliness and (9)______ discover what is behind it. Start by agreeing principle with something (10)______ your critic says, and offer willingness to talk about it later in details. If it seems offensive, don’t let it knock your confidence. Be glad that your boss can approach you and takes what he says on board.