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6（）

【参考答案】

business

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10（）

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PART ONE · You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery. · Write a memo to your secretary: · Telling her about the claim · Mentioning the serial number of the order and date of delivery · Asking for relevant files and the duplicate invoice · Write 40--50 words on a separate sheet MEMO Dear Ms Jones,

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