PART ONE
· You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
· Write a memo to your secretary:
· Telling her about the claim
· Mentioning the serial number of the order and date of delivery
· Asking for relevant files and the duplicate invoice
· Write 40--50 words on a separate sheet
MEMO
Dear Ms Jones,

A. IBM was among the first corporations to provide group life insurance, survivor benefits and paid vacations.
B. IBM is the most prominent casualty of the technology spending freeze, but others are suffering as well.
C. In 1911, Hollerith’s company was merged with two others, Computing Scale Co., of America and International Time Recording Co..
D. But its origins can be traced back to 1890, when the United States was experiencing waves of immigration.
E. IBM’s competitors filed 20 anti-trusts during the 1970s and none succeeded.
F. In 1924, to reflect C-T-R’s growing worldwide presence, its name was changed to International Business Machine Corp., or IBM.
G. Watson also stressed the importance of the customer, a lasting IBM principle.