单项选择题

Understanding, evaluating, defining, and managing expectations are essential to satisfying ______ .

A) customer requirements
B) the scope statement
C) upper management
D) functional requirements
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单项选择题
Which of the following is not considered a cost of nonconformance to quality
A) Scrap.
B) Rework.
C) Expediting.
D) Process control.
单项选择题
All of the following represent, or result from, the primary benefit of meeting quality requirements EXCEPT ______ .
A) less rework
B) higher productivity
C) lower costs
D) fewer change orders
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