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To: 'The Shoe People' < inquiries@shoepeople. com > From: 'John Trimbald' <jtconstruction@img. com> Subject: Customer ComplaintTo Whom It May Concern, I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund. Thank you. John Trimbald Foreman, JT ConstructionTo: 'John Trimbald' <jtconstruction@img. com> From: 'The Shoe People' < inquiries@ shoepeople. com> Subject: RE: Customer ComplaintDear Mr. Trimbald, Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year. Sincerely, Stan Mason, PresidentWhich company was unsatisfied?A．Stan Mason's companyB．The Shoe PeopleC．JT ConstructionD．The sole company

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TPI Corporate training programsBUSINESS SKILLS TRAININGLeadership Skills for Senior Managers-3 days $ 900Further details available on request. Presentation Skills—1 dayIncludes: confidence building, using your voice, body language, $ 400active listening, dealing with questions, etc. Effective Meetings—1. 5 hoursIncludes: how to prepare for meetings, how to behave in meetings $ 160how to lead meetings, etc. Creating Lasting Relationships—1. 5 hours $ 160 Further details available on request. COMPUTER SK1LI. S TRAINING—all 3 hoursWord processing $ 85Databases $ 90Spreadsheets $ 85 Notes All prices are per participant Maximum group size = 18 Minimum group size = 8 10% discount for groups of over 10 people All computer training courses take place at our officesDear Ms. Norman, I am writing to inquire about your corporate training programs. I am the new Training Coordinator at TechnoHome in Washington, D. C., and I am now assessing our employees training needs for the next quarter. We hope to improve our efficiency by better training our staff. For training, staff will be divided into groups of at least twelve employees. My initial assessment suggests that our employees need better computer skills. Many of our employees need to be better trained to use spreadsheet and word processing software. I read in a recent edition of Corporate Training Weekly that your company specializes in computer skills training, so we are particularly interested in working with you on this. As well as computer training, our employees would benefit from training in presentation skills, relationship building and meetings skills. Could you let me know if you offer courses in these areas? Finally, please note that we need all the training courses to take place at our offices in downtown Washington, D. C. I hope this wont be a problem for you. I look forward to receiving more information about your programs. Sincerely, Sarah LamyAccording to the letter, why did Ms. Lamy choose to contact Ms. Norman?A．Ms. Norman's company is close to Washington, D. C.B．Ms. Norman requested information from Ms. Lamy.C．Ms. Norman's company was featured in a magazine.D．Ms. Norman is an acquaintance of Ms. Lamy.

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