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听力原文：Man: Yes, um... I want to order some books and things. The first thing is a book called 'Building Teams'. Oh no, sorry, that' s the CD-ROM. It' s actually called' Customer Care' and it's $24.95. Then the CD-ROM. Well, I want two of those and I see that's $100 each but never mind. That's 'Team Building'. No, the other way round, 'Building Teams'. And finally the video about Competitive Strategies which is $279. Thank goodness I only want one of those! Oh, I'm John Hunt and my address is 601 Harmsworth Way, Boston, MA 02163, USA. I see I'll have to pay a handling charge but as I live in the country that's only $72. Great, thanks.
&8226;You will hear three recorded telephone messages.
&8226;Write one or two words or a number in the numbered spaces on the forms below.
&8226;After you have listened once, replay each recording.
Conversation One
&8226;Look at the form. below.
&8226;You will hear a man ordering some items.

A...
B.95.
C.
&8226;You
D.
&8226;Write
E.
&8226;After
F.
Conversation
G.
&8226;You
H.


【参考答案】

Customer Care
Customer Care
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