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听力原文：When I first started running my own business I made some dreadful mistakes in the way I handled staIf. The worst thing you can do is stick to one strategy and apply it to every situation. Sometimes you just need to show 'em who's boss; other times some gentle persuasion is more effective - in my opinion, anyway. I'm sure I was often criticised for my management style. - not that I let it bother me, though.
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A.
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【参考答案】

F,F

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● Read the memo below from the senior Regional Manager (Europe), Mile Mosby.● Complete the record card.● Write a word, phrase (in CAPITAL LETTERS) or a number o lines 41-45 on your Answer Sheet.B&ZFrom the Desk of Mile MosbyThe final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the of rice and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson—she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me what had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.Milo MosbyComplaint RecordDate complaint received: (41) ______Complaint addressed to whom: (42) ______Branch: (43) ______Position: (44) ______Date of action complained about: (45) ______Place of action complained of Feldstrasse office(41)______

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