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● Read the memo below from the senior Regional Manager (Europe), Mile Mosby.
● Complete the record card.
● Write a word, phrase (in CAPITAL LETTERS) or a number o lines 41-45 on your Answer Sheet.
B&Z
From the Desk of Mile Mosby
The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the of rice and she found out somehow where I was and insisted on speaking to me personally. Apparently she'd come into the Feldstrasse office to talk to Bertha Nelson—she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me what had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager's office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she'd two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Milo Mosby
Complaint Record
Date complaint received: (41)
Complaint addressed to whom: (42)
Branch: (43)
Position: (44)
Date of action complained about: (45)
Place of action complained of Feldstrasse office
(41)

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【参考答案】

June 3.
June 3.

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Medical care has three main elements: diagnosis of disease or injury, treatment of disease or injury, and prevention of disease.2. Serious ailments require diagnosis by an expert, who, in most cases, is a doctor. Doctors use three main types of 'clues' in making a diagnosis: the patient's case history, the doctor' s physical examination of the patient, and the results of medical tests. Patients provide their own medical history by answering questions about their physical condition and past illnesses. Doctors use medical instruments, such as a stethoscope to listen to a patient's heart and lungs, to perform. a physical examination. Medical laboratories aid diagnosis by making chemical and microscopic tests on body fluids and tissues. A physician may also order tests that use X rays, sound waves or electric waves to detect disease by literally looking inside the body.3. People usually recover from minor illnesses and injuries without special treatment. In these cases, doctors may simply reassure their patients and allow the body to heal it-self. But serious ailments generally require special treatment. In these cases, a doctor may prescribe drugs, surgery, or other treatment. For thousands of years, drugs and surgery have provided two of the chief methods of treating disease. But modern science has helped make these methods much more effective than they used to be. Penicillin aad other 'wonder drugs' help cure many infectious diseases that were once extremely difficult to treat. With the help of machines, surgeons can repair or replace organs that have been seriously damaged, including the heart and kidneys. Science has also helped develop entirely new methods of treatment. Radiotherapy, for example, makes use of X-rays and radioactive rays to treat cancer.4. Doctors help prevent disease in various ways. They may give vaccinations to guard against such diseases as polio, hepatitis, and measles. They may also order a special diet or drug to strengthen a patient's natural defenses against illness. People can also help themselves remain healthy by exercising, by not smoking, and by avoiding use of alcohol or illegal drugs. Doctors can prevent many diseases from becoming serious by diagnosing and treating them in their early stages. For this reason, most doctors recommend regular physical examinations.5. Local governments also contribute to the prevention of disease. They do sc by enforcing public health measures. For instance, they make sure that the community has pure drinking water and a system of garbage and sewage disposal. A number of national and international organizations work to improve the quality of medical care. These organizations encourage medical education and research, help standardize medical practice, and enforce codes of professional conduct.

单项选择题

The job（）by jim yesterday.

A.does
B.doing
C.could be done
D.will do