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提示: Mary在一家电器店买了一台录音机，回去后发现机器不转，便拿来要求退货。店员请她指出问题，并表示愿意为她修理。经检查发现是电源未接通。
(S= shop assistant M= Mary)
S: Morning._ 51_miss?
M: Uh，I&39;d like 10 return this tape recorder and get my money back.S:_ 52 ?
M: It doesn&39;t work.
S:I&39;m very sorry, but_53_
M:I got this recorder only yesterday. Are you sure it won&39;t go wrong again?
S: The service department in our store is quite good at that sort of thing. _ 54_
what the troubles is?
M; It simply doesn&39;t work. You see, none of the buttons work. Try it yourselF.
S:OK, Let me seE.Oh, _55___ miss. Now it works very well.

A.___
B.S:___
C.
S:I&39;m
D.
S:OK,
E.

【参考答案】

51. can I help you/what can I do for you
52. What is the......

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阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。GOOD COMMUNICATION SKILLS - KEY TO ANY SUCCESSGood communication skills are the key to success in life, work and relationships. Without effective communication, a message can turn into error, misunderstanding, frustration, or even disaster by being misinterpreted or poorly delivereD.THE STEPS FOR GOOD COMMUNICATION SKILLS:1. Know what to say.Understand clearly the purpose and intent of your messagE.2. Know how to say.Begin by making eye contact, which shows confidencE.Then pay attention to your body languagE.3. Listen.After you’ve finished talking, you should stop, listen, and look for feedback and clues of comprehension.4. Reach understanding.To communicate well is to understand and be understooD.MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS:1. The better you are able to express yourself, the better your ability to communicatE.2. Practice your listening skills. Be considerate of other speakers by waiting until they are done before stating your views.3. Learn to understand and appreciate different views by being open-mindeD.It will in turn, gain you more cooperation and understanding.4. Avoid trying to communicate when in an emotional statE.Take time to consider your position through before speaking.When you take the time to develop good communication skills, it means you open yourself up to better relationships, more career opportunities, and increased self-confidencE.Moreover, you reach higher levels of mutual understanding and cooperation while successfully attaining your goals.1. A message must be understood, interpreted or delivered correctly with communication. {T、F}2. When you talk with others you can pay little attention to your body languagE.{T、F}3. The better you are able to understand others, the better your ability to communicatE.{T、F}4. Before stating your opinions, you’d better let the speaker finish his or her talking first.{T、F}5. Don’t argue or debate with others if you feel angry or displeaseD.{T、F}

A.THE
B.
Understand
C.
2.
D.
Begin
E.
3.
F.
After
G.
4.
H.
To
I.
MORE
J.
2.
K.
3.
L.
4.
M.
When
N.
1.
O.{T、F}
3.
P.{T、F}
4.
Q.{T、F}
5.

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—— My name is Helen, and I was born in 1980. My major was electrical engineering.A、Tell me your name, pleasE.B、Tell me a little bit about yourself, pleasE.C、Tell me how old you are, pleasE.

A.A、Tell
B.
B、Tell
C.
C、Tell

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