名词解释

试误法(名词解释)

【参考答案】

也叫尝试错误法，是指逐个尝试每一种可能性，如发现某一尝试是错误的就改为另一种尝试，直到获得问题的解决。
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阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your fielD.The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your servicE.This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treateD.3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer carE.You may deliver the best service in the worlD.But if it is not what people want, you’re wasting your timE.Implement one, two, three or all of the above techniques, and your service and product will improve overnight.1. Hotel customers and hotel staff think the same about breakfast.{T、F}2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}3. It’s not necessary to know about the customers’ needs and preferences. {T、F}4. Questionnaires are useful in getting feedback from customers.{T、F}5. Front-line staff have nothing to do with improving customer servicE.{T、F}
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B.
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3.
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4.
E.
5.
F.
You
G.
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H.{T、F}
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I.{T、F}
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J.{T、F}
5.
K.{T、F}
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赤壁赵翼依然形胜扼荆裹，赤壁山前故垒长。乌鹊南飞无魏地，大江东去有周郎。千秋人物三分国，一片山河百战场。今日经过已陈迹，月明渔父唱沧浪。【注】荆襄：荆州和襄阳，在今湖北境内。乌鹊南飞：曹操《短歌行》中的诗句。沧浪：指古代隐士所唱的《沧浪歌》。首句“依然形胜扼荆襄”，突出了赤壁的什么特点?(4分)从全诗看，诗人凭吊赤壁古战场，表达了怎样的思想感情?(5分)请帮忙给出每个问题的正确答案和分析，谢谢！
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