A．The hotel offered a good service to the customers.
B．The customers are satisfied with the hotel so they wrote a letter of thanks.
C．You shouldn’t always believe what a brochure says.
D．The man and the woman think it is really a good letter

A．He used to be a workman himself.
B．He likes to do repairs and make things himself.
C．He is a professional builder.
D．He paid workman to decorate the house.