单项选择题

The pessimistic view on the sluggish business on the whole is NOT due to ______

A．the problems of Web purchasers
B．the aftershocks of Sept. 11
C．a sluggish economy
D．the problems of particular Web retailers
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单项选择题
Why won't the customers probably complain any more about the delivery of ordered goods
A．Because customers have improved their shopping experience.
B．Because e-commerce has become a mainstream retail channel.
C．Because there is customer relationship management technology.
D．Because duplicated orders have been effectively avoide
单项选择题
The author's attitude toward the issue is ______
A．pessimistic
B．optimistic
C．exaggerating
D．ambivalent
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