单项选择题

If a customer wants a quick settlement of his or her problem, it's better to complain to ______.

A．the store manager
B．a shop assistant
C．the producer
D．a public organization
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单项选择题
The underlined phrase line up to in the first paragraph means ______.
A．meet the standard of
B．realize the purpose of
C．complete the demands of
D．keep the promise of
单项选择题
The most effective complaint can be made by ______.
A．showing the faulty thing to the producer
B．explaining exactly what is wrong with the thing
C．saying firmly that the thing is of poor quality
D．asking politely to change the thing
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