单项选择题

If a customer wants a quick settlement of his or her problem, it's better to complain to ______.

A．the store manager
B．a shop assistant
C．the producer
D．a public organization
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单项选择题
When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.
A．complain personally to the manager
B．threaten to make the mater to court
C．write a firm letter of complaint to the store
D．offer some written proof of what he or she bought to the store
单项选择题
The most effective complaint can be made by ______.
A．showing the faulty thing to the producer
B．explaining exactly what is wrong with the thing
C．saying firmly that the thing is of poor quality
D．asking politely to change the thing
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