Questions 11 to 18 are based on the conversation you have just heard.

A．When they’re unable to control the person’s behavior.
B．When the causes of the behavior are obvious.
C．When the consequences of the behavior are unpleasant.
D．When the behavior is expected.

A．Because she wanted them to respect her.
B．So that they knew they were of Korean origin.
C．Because she didn’t want them to speak English.
D．So that they would be more successful in the U. S.