Passage One Questions 11 to 13 are based on the passage you have just heard.

A．Saying goodbye to a friend.
B．Buying a ticket for a sports event.
C．Paying a bill at the bank.
D．Arranging a plane trip.

A．Unofficial strikes are easier to deal with now.
B．Trade unions in Britain are becoming more widespread.
C．Most strikes are against the British law.
D．Employer-worker relations in Britain have become tenser.