单项选择题

You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLYONCE.

Questions 11—14 are based on the following talk.
How can the most effective complaint be made

A．Showing the faulty item to the manager.
B．Explaining exactly what is wrong with the item.
C．Saying firmly that the item is of poor quality.
D．Asking politely to change the item.

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单项选择题

We can conclude from the second paragraph that ______.

A．the author was not serious when she met her second date
B．the author did not feel disgust toward her second date after all
C．the author was difficult to please
D．the author was afraid of being married

单项选择题

What are the shopping goods that are basically considered the same

A．Those that satisfy similar needs of the consumer.
B．Those that consumers don’t care where to buy.
C．Those that consumers spend much time looking for.
D．Those that can be found everywhere.

You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLYONCE. Questions 11—14 are based on the following talk. How can the most effective complaint be made 您的浏览器不支持 audio 元素。

You will hear 3 conversations or talks and you must answer the questions by choosing A, B, C or D. You will hear the recording ONLYONCE.

Questions 11—14 are based on the following talk.
How can the most effective complaint be made