单项选择题

A．poor
B．ideal
C．average
D．disappointed
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单项选择题
Customers transferred their accounts to the slower bank, because ______.
A．the tellers seemed more efficient
B．customers didn't trust computers
C．the tellers did everything to minimize the delay
D．they didn't like the inefficiency of the old bank
单项选择题
______ is the key to prevent travelers from feeling angry.
A．The walk from the plane to the baggage reclaim
B．The waiting time aspect at the baggage reclaim
C．An illusion of "social justice"
D．The realization of "equal rights"
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