Questions 11 to 13 are based on the
following passage. At the end of the passage, you will be given 15 seconds to
answer the questions. Now listen to the
passage.
Tile NVC is important for managers because they have to
A.understand what their staff are feeling by understanding their body language. B.learn more the cultural background of their staff through their body language. C.create good working conditions by using proper body language. D.spend a lot of time in studying body language.