单项选择题

The author might probably disagree with which of the following statements

A．Some errors and failures are unavoidable.
B．Both an organization and their customer are responsible for certain error.
C．An attitude of indifference towards their customers might result in a heavy loss of profit.
D．Only regular customers deserve good treatment.
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单项选择题
Which of the following conclusions can be drawn from the second paragraph
A．Customers should always be well serviced.
B．Without loyal customers an organization might go bankrupt.
C．Companies can employ customers to advertise their products.
D．It is difficult for large organizations to provide their customers with good service.
单项选择题
The main idea of the passage is best expressed by which of the following
A．Business organizations should not spend so much money to attract new customers.
B．Maintaining customers' patronage is the most important to business organizations.
C．Customers are kings.
D．Organizations should pay more attention to the benefit of their customers.
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