单项选择题

The author's attitude toward people who are patients in state institutions can best be described as ______.

A．inflexible and insensitive
B．detached and neutral
C．understanding and sympathetic
D．enthusiastic and supportive
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单项选择题
Which of the following conclusions can be drawn from the second paragraph
A．Customers should always be well serviced.
B．Without loyal customers an organization might go bankrupt.
C．Companies can employ customers to advertise their products.
D．It is difficult for large organizations to provide their customers with good service.
单项选择题
The word identify in the fourth paragraph is the same as ______.
A．notice
B．distinguish
C．describe
D．recognize
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