单项选择题

Conversation Two What will the operator do next

A．Make an official complaint.
B．Improve the menu of options.
C．Make a note of the man’s complaint.
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单项选择题
What dose Richard Metcalf say about e-mail in Paragraph Two
A．It is not an appropriate channel for sending important information
B．It increases the amount of paperwork done in offices.
C．It is not popular with many secretaries.
单项选择题
Which department would the man have spoken to if had chosen button two
A．Accounts and Billing.
B．General Enquiries.
C．Accounts and Service.
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