单项选择题

The most effective complaint can be made by ______.

A．showing the faulty item to the manufacturer
B．explaining exactly what is wrong with the item
C．saying firmly that the item is of poor quality
D．asking politely to change the item

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单项选择题

If a consumer wants a quick settlement of his problem, it’s better to complain to ______.

A．a shop assistant
B．the store manager
C．the manufacturer
D．a public organization

单项选择题

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store