Directions:In this section, you will hear 3 short
passages. At the end of each passage, you will hear some questions. Both
the passage and the questions will be spoken only once. After you hear a
question, you must choose the best answer from the four choices marked A ), B),
C) and D). Then mark the corresponding letter on Answer Sheet 2
with a single line through the centre. Passage One Questions 26 to 28 are
based on the passage you have just heard.
A. Their prices are higher.
B. People cannot telephone them.
C. Their staff may take less trouble to satisfy customers.
D. One has to queue up to pay in them.