Questions 11 to 18 are based on the conversation you have just heard.

A．Bemuse she went shopping.
B．Because she went on a date.
C．Because she went to see the doctor.
D．Because she had a business appointment.

A．have severely influenced the company's reputation
B．have made the company suffer a loss of profits
C．have done nothing serious to the company
D．have led the company to improve its products