James says the European division solved a similar problem by

A. a health and safety official
B. an estate agent
C. an insurance broker
D. a journalist
E. a foreign buyer
F. a lawyer
G. a marketing consultant
H. a travel agent

A. sort out staff disagreements
B. delegate tasks fairly
C. obtain all the facts
D. develop a range of strategies
E. establish clear goals
F. carry out regular planning
G. clarify all job descriptions
H. act immediately