单项选择题

What does the author imply in the sentence "The old saw that all customers should be treated alike is a myth"

A．It's not real that customers should be treated equal.
B．It's not ture that all customers are treated equal.
C．Customers received equal treatment in the past.
D．It's an old story that customers were treated equal.

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单项选择题

Which of the following conclusions can be drawn from the second paragraph

A．Customers should always be well serviced.
B．Without loyal customers an organization might go bankrupt.
C．Companies can employ customers to advertise their products.
D．It is difficult for large organizations to provide their customers with good service.

单项选择题

The author might probably disagree with which of the following statements

A．Some errors and failures are unavoidable.
B．Both an organization and their customer are responsible for certain error.
C．An attitude of indifference towards their customers might result in a heavy loss of profit.
D．Only regular customers deserve good treatment.