单项选择题

The underlined phrase "line up to" in the first paragraph means ______.

A．meet the standard of
B．realize the purpose of
C．complete the demands of
D．keep the promise of
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单项选择题
The most effective complaint can be made by ______.
A．showing the faulty thing to the producer
B．explaining exactly what is wrong with the thing
C．saying firmly that the thing is of poor quality
D．asking politely to change the thing
单项选择题
When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.
A．complain personally to the manager
B．threaten to make the mater to court
C．write a firm letter of complaint to the store
D．offer some written proof of what he or she bought to the store
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